Warranty

5-Year in-lite Warranty

We devote considerable attention to the quality of the products we sell. That's why we provide a 5 year comprehensive warranty on all in-lite transformers and fixtures. 

 

Making a Warranty Claim

If a defect is to occur, you can submit a warranty claim through your in-lite representative or by reaching out to us through the contact feature. We will cross-reference this claim with our invoice records. If you purchased in-lite through a landscaper or dealer, you will need to show us proof of your purchase or invoice. So please keep your invoice in a safe place! 

If a defect is found in your product within the warranty period, we will repair it for you. If the product cannot be repaired, we will provide a new one. If the model is no longer available, we will offer a suitable alternative. We always ensure that you can once again enjoy your lighting as soon as possible.

If a replacement product is provided, a claim can only be made on the replaced product during the remainder of the current warranty period.

 

Refunds/Exchanges

We accept most unused and unopened items within 30 days of the ship date for a full refund or credit excluding any original Shipping Costs. Customers are not subject to restocking fees. However, the product and packaging must be completely new to ensure the item can be resold to another customer. Shipping to and from will not be refunded. EXCEPTIONS: Special order items or final sale / clearance items.

Returns after 30 days will not be eligible for a refund. Credits will be applied once product has been returned to our facility and confirmed to be in resale condition.
Customer is responsible for shipping the items back at their own cost and must reach out to obtain a shipping number (SN#)

We are NOT responsible for lost return packages, and recommend you insure and track your packages. We do not cover return shipping charges. You are welcome to use the shipping method of your choice.

Please address all returns to:
in-lite Design Corporation Returns
291 Airport Industrial Rd.
Ypsilanti, MI 48198

Before returning items you must contact our reps at: info@in-lite.com to receive your accompanying SN# that you must include on the label and/or packaging - without this SN# we CAN NOT complete your return!

contact us