United States Return Policy
We accept most unused and unopened items within 30 days of the ship date for a full refund or credit excluding any original Shipping Costs. Customers are not subject to restocking fees. However, the product and packaging must be completely new to ensure the item can be resold to another customer. Shipping to and from will not be refunded. EXCEPTIONS: Special order items or final sale / clearance items.
We are NOT responsible for lost return packages, and recommend you insure and track your packages. We do not cover return shipping charges. You are welcome to use the shipping method of your choice.
Please address all returns to:
in-lite Design Corporation Returns
291 Airport Industrial Rd.
Ypsilanti, MI 48198
Before returning items you must contact our reps at: email@example.com to receive your accompanying SN# that must be written on the return label. Without this SN# we CAN NOT complete your return!
You will receive an email notification from us when we receive and process your return. Please note that any original Shipping Costs will not be refunded. Please allow up to 20 days for your return to be processed.
At this time, we can only process exchanges for the same item.
IN-SIDER Points are one-time use and non-refundable. If you return an order, the in-sider Points you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the dollar value that corresponds to the used points will be deducted from your total refund.
More information about in-lite
Our company is in-lite and we manufacture low-voltage outdoor lighting products. Our products are, and always will be, made with in-lite DNA. The in-sider program is our professional platform for industry pros to access trade pricing, training, exclusive content, and unbeatable customer support.
in-lite's North American head quarters is located in London, Ontario, Canada but we have team members all across North America.
in-lite has been in the business of manufacturing low-voltage outdoor lighting products for 24 years.
in-lite.com is our global website where you can find helpful information and inspiration. in-sider.com is designed for professionals in North America to purchase in-lite products and access all the benefits of being an in-sider.
in-lite is the fastest growing outdoor lighting manufacturer in the industry. While we've been around for over 20 years, we're finally starting grow our brand awareness across North America. We're a small business that has really taken off in the last 5 years.