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Frequently asked questions
FAQ
in-lite is the fastest-growing low voltage outdoor lighting manufacturer in the industry. Our high-quality products, patented connection system, and innovative technology are built with the professional in mind. We are committed to helping outdoor living professionals grow their business through lighting by providing unbeatable customer service, extensive training and education, and the best lights on the market.
in-sider.com is the official site to purchase in-lite Outdoor Lighting products. Our in-sider site focuses on working with professionals in the industry to give them the support, tools, and training they need to use in-lite as a key part of their business.
If you're a professional looking for in-lite products, you've come to the right place. The in-sider program is designed to provide you everything you need to grow your business through outdoor lighting and beyond. Click here to learn more about how this free program will help take your business to the next level.
Yes, we list all of our products at retail price for you to purchase for your home here. However, we do recommend contacting a professional to complete the installation for you.
in-lite is available to purchase through many locations across North America or directly through this website on our shop page at your convenience (24/7). Find a dealer location near you or shop online.
You may also get in contact with our sales team at info@in-lite.com or call us at 1 833-472-9960 to place your orders - we can take payment through the phone or send out a draft invoice that you can pay at your convenience.
This may happen from time to time, especially if it’s your first time ordering with us. Although we have our prices set in USD and ship from the state of Michigan, sometimes the transaction is recognized as coming from our North American Headquarters in Ontario, Canada. We are happy to help in this situation and ask that customers reach out to us for support.
If this happens to you, we advise you to call your bank immediately and explain the situation. Consumers often have success in having this ‘international fee’ refunded.
To avoid this charge in the future, either notify your bank prior to ordering or use the PayPal option at checkout.
Quality: in-lite fixtures are constructed of the most durable materials, using the highest quality LED light sources. Our products carry a comprehensive 5-year warranty. Our fixtures produce the highest quality light sources based off the C.R.I index.
Distribution: We are unique in that we sell lighting direct via in-sider.com AND through our amazing dealer partners across North America.
Support: in-lite has in-house lighting specialists ready to answer your questions 5 days a week. Our experts are knowledgeable in all our products and can give advice on what to buy, how to install, and more.
Knowledge Base
All the resources you need to get the most out of our product, quickly and effectively!
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